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Article 2708

Unspecified failure

Problem

Unspecified failure.

HRESULT error: E_FAIL (0x80004005)

Cause

The unspecified failure code is returned if there is no specific reason code. Further analysis is necessary to determine the cause of the error.

Solution

  • Enable connection logging
  • Locate the connection log file in the log folder: %localappdata%\SmartFTP\Client 2.0\Log\Connection 
  • Open a support ticket: menu: File - Help - Request Support
  • Attach the .log file to the support email

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