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Article 2596

Program won't start

Problem

SmartFTP will not start or crashes immediately on start.

Solution

After each step, try to start SmartFTP:

Step 1

Re-installation with uninstall:

1. Uninstall SmartFTP 
2. Restart the system
3. If you have an old language addon installed:
   Manually delete the %ProgramFiles%\SmartFTP Client\ folder.
4. Install the latest version of SmartFTP
   Download

Step 2

Delete the registry settings:

KB: How to delete the registry settings

Step 3

Rename the application data folder:

1. Open Windows File Explorer (explorer.exe)
2. Rename "%appdata%\SmartFTP\Client 2.0" to "%appdata%\SmartFTP\Client 2.0 Backup"

Keywords
start

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