Knowledge Base

Article 2580

Technical Support

SmartFTP offers the following technical support:

Licensed Users
Technical support is offered during the maintenance period via email with a 24h response time from Monday through Friday. When contacting our support department please include your license key information (license key id is sufficient) and a detailed description of your problem to avoid any delays with your support request.

Unlicensed Users
Only limited pre-sales support can be offered due to the huge number of unlicensed users. The Support page includes Tutorials, Knowledge Base articles and Community Forums that can assist you in finding a solution to your problem. To get the benefits of premium support please purchase a license for our product.

Keywords
technical, support

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