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Runtime Error

Problem
SmartFTP will not start anymore. A Runtime Error dialog box is displayed on start.

Cause
There are several causes for Runtime Errors. The most common cause is when the software has been downgraded to an earlier version. Another important cause can be bugs in the application itself. You can report application bugs in the Tracker.

Solution

Step by step try the solutions below. After each step try to start SmartFTP. If it fails proceed with the next step.

  1. Download and install the latest version of the software.
  2. Uninstall the installed version first and then go to step 1.
  3. Start regedit.exe. Delete the HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0 registry key
  4. Delete all files in the "%APPDATA%\SmartFTP\Client 2.0\ folder". Important: This will also delete the favorites.

Keywords
runtime error, start

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