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Article 2596

Program won't start

Problem

SmartFTP will not start or crashes immediately on start.

Solution

After each step, try to start SmartFTP:

  1. Install the latest version of SmartFTP
    Download
  2. If you have an old language addon installed:
    Uninstall SmartFTP (and reboot if you are prompted to do so)
    Manually delete the %ProgramFiles%\SmartFTP Client\ folder.
    Install SmartFTP 
  3. Delete the registry settings KB: How to delete the registry settings
  4. Rename the application data folder:
    Rename "%appdata%\SmartFTP\Client 2.0" to "%appdata%\SmartFTP\Client 2.0 Backup"

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