Knowledge Base

Created 29 Nov 2007
Modified 06 Apr 2012

• Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

Preparation

• Download and install the latest Debugging Tools for Windows
  Debugging Tools for Windows 32-bit Version
  Debugging Tools for Windows Native x64 Version
• Start SmartFTP
• Open the command line (cmd.exe)
  Click the Start button in Windows
  Select Run...
  Enter cmd.exe
  Press Enter on your keyboard

If SmartFTP crashes:

• If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg.
• Execute the following command at the command line prompt:
  32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  Dump files will be generated at “C:\Dump”.
  Remarks: Ignore the "Missing symbol paths variable" popup.
• Try to reproduce the problem

If SmartFTP hangs (Window not responding):

• Start SmartFTP
• Reproduce the problem until SmartFTP hangs
• Execute the following command at the command line prompt:
  32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
  64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
  Dump files will be generated at “C:\Dump”.
  Remarks: Ignore the "Missing symbol paths variable" popup.

Upload Dump Files

• After SmartFTP crashes go to folder "C:\Dump". There can be multiple .dmp files. Please zip the .dmp file(s) upload them to a server (e.g. www.rapidshare.com) and send the link to us.

References

1. How to use ADPlus to troubleshoot "hangs" and "crashes"
2. WinDbg: Collecting crash dumps