Knowledge Base

Created 28 Sep 2007
Modified 11 Feb 2011

Problem
The backup archive (.zip) cannot be restored with the Backup Tool.

Cause
The backup file is not recognized by the Backup Tool. For example it is not possible to restore a backup created with version 2.x in version 3.x.

Solution
Install the latest version of SmartFTP on the computer you want to make the backup. Then you can restore the backup file on the new computer. If you do not have access to the computer with the backup anymore you can extract the files from the backup archive manually.