Knowledge Base

Created 04 Apr 2007
Modified 04 Jan 2013

SmartFTP offers the following technical support:

Licensed Users
Technical support is offered during the maintenance period via email with a 24h response time from Monday through Friday. When contacting our support department please include your license id and a detailed description of your problem to avoid any delays with your support request.

Unlicensed Users
Limited pre-sales support is available. The Support page includes Tutorials, Knowledge Base articles and Community Forums that can assist you in finding a solution to your problem. To get the benefits of premium support please purchase a license for our product.