Knowledge Base

Article 2594

How to collect crash reports

Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

• Download and install the latest Debugging Tools for Windows
  Debugging Tools for Windows 32-bit Version
  Debugging Tools for Windows 64-bit Version
• Start SmartFTP
• Then execute the following command at the command line prompt:
  32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows 64-bit\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  Dump files will be generated at “C:\Dump”.
  Remarks: Ignore the "Missing symbol paths variable" popup.
• Try to reproduce the problem
• After SmartFTP crashes go to folder "C:\Dump". There can be multiple .dmp files. Please zip the .dmp file(s) upload them to a server (e.g. www.rapidshare.com) and send the link to us.

References
How to use ADPlus to troubleshoot "hangs" and "crashes"

Keywords
crash, dump, mdmp, dmp, debugger

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