can't get directory

Hello! I'm new Smart FTP user and I have following problem - I can't get directory on FTP server. I use WinXP, IE 6.0, SmartFTP v1.0.979, firewall Sygate. The same problem is with and after uninstalling firewall.

Resolving host name ftp.name.art.pl...
Connecting to (ftp.name.art.pl) -> IP: 217.97.224.21 PORT: 21
Connected to (ftp.name.art.pl) -> Time = 78ms
Socket connected waiting for login sequence.
220-
220---------------------------------------------------------------------------
220- Welcome to the "name" FTP Archive! (more than 37GB for the present moment)
220-
220- Enjoy the stuff gathered here
220-
220---------------------------------------------------------------------------
220
USER anonymous
331 Please specify the password.
PASS (hidden)
230 Login successful. Have fun.
SYST
215 UNIX Type: L8
PWD
257 "/"
TYPE A
200 Switching to ASCII mode.
PASV
227 Entering Passive Mode (217,97,224,21,158,55)
Opening data connection IP: 217,97,224,21,158,55 PORT: 40503.
Operacja ukończona pomyslnie. "my translation">Operation finished successful.
PORT 192,168,0,11,14,119
200 PORT command successful. Consider using PASV.
Opening data connection IP: 192.168.0.11 PORT: 3703.
LIST
150 Here comes the directory listing. - and no directory comes! After ca. 30 seconds...
Connection closed. Server timeout.
426 Failure writing network stream.

What should I do to get directory on this server? With other ftp servers I have no problems.

Try using Active Mode to connect.

The same, but in this case passive mode shoud be used.