[Swordsman]

I am having trouble with downloading multiple files. It seems at first to be working, but when it reaches (for example) 779kb/779kb, SmartFTP gets stuck there and the average speed just keeps getting lower. It does not move on to the next file in the queue.

If I exit the program and re-enter, it will pick up where it left off, remove the already-completed file from the queue, and move on to the next file. Most of the time, however, it again stops when this file gets to 100%.

When I double-click on the file, the status says that it was downloaded successfully, which it was. However, I still can't get the queue going again without quitting and restarting.

I would appreciate any advice.

Thanks!

[mb]

Please post the system log from the menu: Help->About "System Information" dialog.

Regards,
Mat

[Swordsman]

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 2793 MHz
Total Memory : 2047 MB
Free Memory : 1078 MB

+- SmartFTP ---------------------------
Version : 4.0.1054.0
Time Stamp : 2009-10-06 19:54:07
Platform : x86
Unlicensed
Days in use : 14

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

[mb]

Please install the latest version from here:
http://www.smartftp.com/download

I think SmartFTP does not receive the ok reply from the server and therefore waits for it. After 30 seconds you should get a timeout and SmartFTP will retry the transfer and the transfer will complete. You can post the log from the transfer queue item and we can confirm this.

Regards,
Mat

[Swordsman]

I was pretty sure I had the latest version already, but I downloaded it again and reinstalled.

Same problem.

The download log on the first file of of 6 I tried to download is:

[23:02:54] Operation Begin
[23:02:54] Resolving host name "ftp.cpfd-support.com"
[23:02:54] Connecting to 69.89.27.250 Port: 21
[23:02:54] Connected to ftp.cpfd-support.com.
[23:02:54] 220---------- Welcome to Pure-FTPd [TLS] ----------
[23:02:54] 220-You are user number 11 of 1000 allowed.
[23:02:54] 220-Local time is now 21:03. Server port: 21.
[23:02:54] 220-IPv6 connections are also welcome on this server.
[23:02:54] 220 You will be disconnected after 15 minutes of inactivity.
[23:02:54] USER scott@cpfd-support.com
[23:02:55] 331 User scott@cpfd-support.com OK. Password required
[23:02:55] PASS (hidden)
[23:02:55] 230-User scott@cpfd-support.com has group access to: cpfdsupp
[23:02:55] 230 OK. Current restricted directory is /
[23:02:55] SYST
[23:02:55] 215 UNIX Type: L8
[23:02:55] Detected Server Type: UNIX
[23:02:55] RTT: 108.117 ms
[23:02:55] FEAT
[23:02:55] 211-Extensions supported:
[23:02:55] EPRT
[23:02:55] IDLE
[23:02:55] MDTM
[23:02:55] SIZE
[23:02:55] REST STREAM
[23:02:55] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[23:02:55] MLSD
[23:02:55] ESTP
[23:02:55] PASV
[23:02:55] EPSV
[23:02:55] SPSV
[23:02:55] ESTA
[23:02:55] AUTH TLS
[23:02:55] PBSZ
[23:02:55] PROT
[23:02:55] 211 End.
[23:02:55] Detected Server Software: PureFTPd
[23:02:55] PWD
[23:02:55] 257 "/" is your current location
[23:02:55] CWD /2009-10-26_movies_for_scott/01-regenerator_demo
[23:02:55] 250 OK. Current directory is /2009-10-26_movies_for_scott/01-regenerator_demo
[23:02:55] PWD
[23:02:55] 257 "/2009-10-26_movies_for_scott/01-regenerator_demo" is your current location
[23:02:55] MLST windows_seq_06.avi
[23:02:55] 250-Begin
[23:02:55] type=file;size=806524;modify=20091026231245;UNIX.mode=0766;UNIX.uid=1176;UNIX.gid=1171;unique=821g1159129; windows_seq_06.avi
[23:02:55] 250 End.
[23:02:55] TYPE I
[23:02:55] 200 TYPE is now 8-bit binary
[23:02:55] PASV
[23:02:56] 227 Entering Passive Mode (69,89,27,250,26,122)
[23:02:56] Opening data connection to 69.89.27.250 Port: 6778
[23:02:56] RETR windows_seq_06.avi
[23:02:56] 150-Accepted data connection
[23:02:56] 150 787.6 kbytes to download
[23:03:00] Socket receive buffer set to 262144 bytes.
[23:03:00] 226-File successfully transferred
[23:03:00] 226 3.759 seconds (measured here), 209.52 Kbytes per second
[23:03:00] 806524 bytes transferred. (203 KB/s) (00:00:03)
[23:03:00] MLST windows_seq_06.avi

[mb]

Hm. Where is the error?

[Swordsman]

That's the log. I never said it listed an error, I only said that it stops when the file is 100% complete and does not move on to the next one in the queue as it should. I just sits at 988K/988K 100% while the average speed slowly decreases. I'll find the file really was transferred. If I quit the program and restart it, it will crash about 50% of the time and the other 50% of the time it will update the queue, removing the completed file(s), and move on to the next in the queue. When THAT file gets to 100%, it does the same thing all over again, not moving to the next file as it is supposed to do.

[mb]

Please provide a crash dump for the crashs you are seeing. You can read more about how to get a crash dump here:
http://www.smartftp....orts-f2594.html

Thanks
Mat

[Swordsman]

It is refusing to crash now, wouldn't you know, though when I exit it after it gets stuck, then re-start it, the transfer queue is empty. It was not empty before - SmartFTP tried to restart the queue then crashed about 50% of the time. Now the queue is empty but no crash.

Keep in mind that, though crashes are annoying, it is the program getting stuck on a completed file and not going to the next that is the real issue. The crashes are more likely to have been caused by me having to repeatedly close and re-open the program and kill all the extra SmartFTP processes piling up in Task Manager.

[mb]

Post the log from the transfer. To get the log double click the item in the transfer queue.

[Swordsman]

[19:42:56] Operation Begin
[19:42:56] Resolving host name "ftp.cpfd-support.com"
[19:42:56] Connecting to 69.89.27.250 Port: 21
[19:42:56] Connected to ftp.cpfd-support.com.
[19:42:56] 220---------- Welcome to Pure-FTPd [TLS] ----------
[19:42:56] 220-You are user number 4 of 1000 allowed.
[19:42:56] 220-Local time is now 17:43. Server port: 21.
[19:42:56] 220-IPv6 connections are also welcome on this server.
[19:42:56] 220 You will be disconnected after 15 minutes of inactivity.
[19:42:56] USER scott@cpfd-support.com
[19:42:56] 331 User scott@cpfd-support.com OK. Password required
[19:42:56] PASS (hidden)
[19:42:57] 230-User scott@cpfd-support.com has group access to: cpfdsupp
[19:42:57] 230 OK. Current restricted directory is /
[19:42:57] SYST
[19:42:57] 215 UNIX Type: L8
[19:42:57] Detected Server Type: UNIX
[19:42:57] RTT: 110.392 ms
[19:42:57] FEAT
[19:42:57] 211-Extensions supported:
[19:42:57] EPRT
[19:42:57] IDLE
[19:42:57] MDTM
[19:42:57] SIZE
[19:42:57] REST STREAM
[19:42:57] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[19:42:57] MLSD
[19:42:57] ESTP
[19:42:57] PASV
[19:42:57] EPSV
[19:42:57] SPSV
[19:42:57] ESTA
[19:42:57] AUTH TLS
[19:42:57] PBSZ
[19:42:57] PROT
[19:42:57] 211 End.
[19:42:57] Detected Server Software: PureFTPd
[19:42:57] PWD
[19:42:57] 257 "/" is your current location
[19:42:57] CWD /2009-10-26_movies_for_scott/01-regenerator_demo
[19:42:57] 250 OK. Current directory is /2009-10-26_movies_for_scott/01-regenerator_demo
[19:42:57] PWD
[19:42:57] 257 "/2009-10-26_movies_for_scott/01-regenerator_demo" is your current location
[19:42:57] MLST windows_seq_08.avi
[19:42:57] 250-Begin
[19:42:57] type=file;size=795268;modify=20091026231209;UNIX.mode=0766;UNIX.uid=1176;UNIX.gid=1171;unique=821g116a7d3; windows_seq_08.avi
[19:42:57] 250 End.
[19:42:57] Source File: Size=795268, SizeUnit=Byte, Time=2009-10-26T23:12:09, TimeFormat=Exact
[19:42:57] Destination File: Size=0, SizeUnit=Byte, Time=2009-10-26T23:12:09, TimeFormat=Exact
[19:42:57] RecentTime=2009-11-06T00:42:57
[19:42:57] Rule "IF Destination Time=Equal AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[19:42:57] TYPE I
[19:42:57] 200 TYPE is now 8-bit binary
[19:42:57] PASV
[19:42:57] 227 Entering Passive Mode (69,89,27,250,139,157)
[19:42:57] Opening data connection to 69.89.27.250 Port: 35741
[19:42:57] RETR windows_seq_08.avi
[19:42:58] 150-Accepted data connection
[19:42:58] 150 776.6 kbytes to download
[19:43:00] 226-File successfully transferred
[19:43:00] 226 1.964 seconds (measured here), 395.34 Kbytes per second
[19:43:00] 795268 bytes transferred. (365 KB/s) (00:00:02)
[19:43:00] MLST windows_seq_08.avi

[Swordsman]

Just for good measure, here is another one for a different file, same symptom:

[19:44:39] Operation Begin
[19:44:39] Resolving host name "ftp.cpfd-support.com"
[19:44:39] Connecting to 69.89.27.250 Port: 21
[19:44:39] Connected to ftp.cpfd-support.com.
[19:44:39] 220---------- Welcome to Pure-FTPd [TLS] ----------
[19:44:39] 220-You are user number 6 of 1000 allowed.
[19:44:39] 220-Local time is now 17:45. Server port: 21.
[19:44:39] 220-IPv6 connections are also welcome on this server.
[19:44:39] 220 You will be disconnected after 15 minutes of inactivity.
[19:44:39] USER scott@cpfd-support.com
[19:44:39] 331 User scott@cpfd-support.com OK. Password required
[19:44:39] PASS (hidden)
[19:44:39] 230-User scott@cpfd-support.com has group access to: cpfdsupp
[19:44:39] 230 OK. Current restricted directory is /
[19:44:39] SYST
[19:44:39] 215 UNIX Type: L8
[19:44:39] Detected Server Type: UNIX
[19:44:39] RTT: 121.367 ms
[19:44:39] FEAT
[19:44:39] 211-Extensions supported:
[19:44:39] EPRT
[19:44:39] IDLE
[19:44:39] MDTM
[19:44:39] SIZE
[19:44:39] REST STREAM
[19:44:39] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[19:44:39] MLSD
[19:44:39] ESTP
[19:44:39] PASV
[19:44:39] EPSV
[19:44:39] SPSV
[19:44:39] ESTA
[19:44:39] AUTH TLS
[19:44:39] PBSZ
[19:44:39] PROT
[19:44:39] 211 End.
[19:44:39] Detected Server Software: PureFTPd
[19:44:39] PWD
[19:44:40] 257 "/" is your current location
[19:44:40] CWD /2009-10-26_movies_for_scott/01-regenerator_demo
[19:44:40] 250 OK. Current directory is /2009-10-26_movies_for_scott/01-regenerator_demo
[19:44:40] PWD
[19:44:40] 257 "/2009-10-26_movies_for_scott/01-regenerator_demo" is your current location
[19:44:40] MLST windows_seq_15.avi
[19:44:40] 250-Begin
[19:44:40] type=file;size=3536336;modify=20091026231719;UNIX.mode=0766;UNIX.uid=1176;UNIX.gid=1171;unique=821g1134481; windows_seq_15.avi
[19:44:40] 250 End.
[19:44:40] TYPE I
[19:44:40] 200 TYPE is now 8-bit binary
[19:44:40] PASV
[19:44:40] 227 Entering Passive Mode (69,89,27,250,127,67)
[19:44:40] Opening data connection to 69.89.27.250 Port: 32579
[19:44:40] RETR windows_seq_15.avi
[19:44:40] 150-Accepted data connection
[19:44:40] 150 3453.5 kbytes to download
[19:44:43] Socket receive buffer set to 262144 bytes.
[19:44:47] 3536336 bytes transferred. (479 KB/s) (00:00:07)

[mb]

Please try to post the complete log (with the timeout).

From the log you posted it seems like the server does not send the transfer complete reply?

[Swordsman]

This is the only log I see. It never DOES timeout, which I think is part of the problem. It will sit there for HOURS on the same file showing 100% finished and not move to the next file. The log file is exactly what I already posted. Sometimes it does work and it will send two or three files before once again stopping.

[mb]

What is your timeout value?

[Swordsman]

Retry = 30 sec, timeout = 60sec.

[mb]

Please install the latest version:
http://www.smartftp.com/download

What is the status of the transfer queue item?

[Swordsman]

Unless you've changed the version in the last few days, I've already installed the latest one. Twice.

"What is the status of the transfer queue item?" - How do I determine this? I have shown the logs above. How do I determine the status of the transfer queue item?

Thanks!

[mb]

The latest version is build 1065.

The status is displayed in the transfer queue (e.g. waiting for retry, post transfer, etc).