Knowledge Base
Created
Modified
Modified
The server does not support the TLS security protocol
Problem
The server does not support the TLS security protocol.
HRESULT error: FTPLIB_E_TLSNOTSUPPORTED (0x80043116)
Cause
The server returns an error when the client sends the AUTH TLS command. This means that the server does not support the TLS security protocol to initiate a secured session.
Solution
Open a connection with the normal FTP protocol:
- menu: File - Connection
- Select FTP in the protocol box
- Enter the host, username and password
- Click OK to connect
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